Privacy Policy

Effective Date: October 26, 2023

CareerCompass Australia ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, careercompass.au (the "Site"), and use our services, including our interview preparation courses and resources (the "Services"). By accessing the Site or using the Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect several types of information from and about users of our Site and Services, including:

Personal Information: This includes information that identifies you as an individual, such as your name, email address, phone number, postal address, professional background, resume, cover letter, and other information you provide to us when you register for an account, purchase a course, subscribe to our newsletter, or contact us.
Payment Information: If you purchase a course or other Services, we collect payment information, such as your credit card number, billing address, and other financial details. This information is processed through secure third-party payment processors, and we do not directly store your credit card details.
Usage Data: We collect information about how you use our Site and Services, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. This information helps us analyze trends, administer the Site, and improve our Services.
Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activity. Cookies are small text files that are stored on your device and enable us to recognize your browser and remember certain information. You can control the use of cookies through your browser settings, but disabling cookies may limit your ability to use certain features of the Site. For more information, please see our Cookies Policy.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Improving Services: We use your information to provide the Services you request, such as enrolling you in courses, providing personalized feedback, and delivering resources. We also use your information to improve our Site and Services, develop new features, and personalize your experience.
Communication: We use your information to communicate with you about your account, purchases, updates to our Services, and promotional offers. You can opt out of receiving promotional emails at any time by following the unsubscribe instructions in the email.
Payment Processing: We use your payment information to process your payments for courses and other Services.
Customer Support: We use your information to respond to your inquiries and provide customer support.
Analytics: We use your information to analyze trends and usage patterns, monitor the effectiveness of our marketing campaigns, and improve our Site and Services.
Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your information with the following categories of recipients:

Service Providers: We share your information with third-party service providers who assist us with various aspects of our business, such as payment processing, data analytics, email marketing, and customer support. These service providers are contractually obligated to protect your information and use it only for the purposes we specify. Examples include our email marketing platform, MailChimp, and our payment processor, Stripe.
Career Coaches and Instructors: If you participate in a course or coaching session, we may share your information with the relevant career coaches and instructors to facilitate the delivery of the Services.
Business Partners: We may share your information with business partners who offer products or services that may be of interest to you. We will only do so with your consent.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event that we sell or transfer all or a portion of our business or assets, your information may be transferred to the buyer or transferee.

We do not sell your personal information to third parties.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

Encryption: We use encryption to protect sensitive information, such as your payment information, during transmission.
Access Controls: We restrict access to your information to authorized personnel only.
Security Audits: We conduct regular security audits to identify and address vulnerabilities.
Employee Training: We train our employees on data security best practices.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights

You have certain rights regarding your personal information, including:

Access: You have the right to access the personal information we hold about you.
Correction: You have the right to correct inaccurate or incomplete personal information.
Deletion: You have the right to request that we delete your personal information.
Objection: You have the right to object to the processing of your personal information in certain circumstances.
Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
Portability: You have the right to receive your personal information in a portable format.

To exercise these rights, please contact us at the contact information provided below. We may require you to verify your identity before processing your request.

7. Children's Privacy

Our Site and Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including countries that may not have the same data protection laws as your country. We will take appropriate measures to protect your information in accordance with this Privacy Policy and applicable law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our Site and update the "Effective Date" at the top of this Privacy Policy. Your continued use of the Site and Services after the posting of changes constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

CareerCompass Australia
Privacy Officer
Level 10, 50 Miller Street
North Sydney, NSW 2060, Australia
Phone: +61 2 2413 6077
Email: privacy@careercompass.au

Our Data Protection Officer is Ms. Emily Carter, a certified privacy professional with extensive experience in data governance and compliance.